Getting started with Omni tools
Omni's Simple and Easy - Single Sign On - Provided in Welcome Email #1
Before signing into Office.com, you must download and install the Microsoft Multifactor Authenticator. Please refer to the following articles to install the MFA. MFA Installing & Setting up Microsoft Authenticator (MFA) & Setting Permissions MFA- ...
How do I set up my Payroll account
This article will provide you with a walk through to set up your account on Deel. This is the system we use to receive our payments. How does it work? Deel acts as an intermediary between the client (Omni Interactions) and the contractor (you). Omni ...
How to Use Omnipedia - Helpful Links in Welcome Email #1
In this article, you will find instructions on how to use Omnipedia, Omni's Knowledge Base. Instructions Self Help Portal and Knowledge Base What is it? Put simply, this Knowledge Base is an online library of information or guides about topics, ...
Getting Started with the Omniverse - Updating Windows PCs
Windows Updates Frequently Asked Questions Why should I regularly update my PC? How do I check for updates on my Windows PC? Should I install optional updates? Do I need to restart my PC after installing updates? Updating Your Windows PC At Omni, you ...
DESD- Tech Support Information
In this article, you will find the hours of support for DESD- Tech Support and how to contact them. While you can submit a ticket at anytime, be aware of the support hours so that you are aware when DESD will be in touch with you over the issue. ...
How to Check the Status of Your Ticket
This article will assist you in checking the status of any requests you send in through Gig-O-Bot; you can check your statuses by following the steps below. Checking the Status of your Ticket Step 1: Navigate to the Omni Help Center. Step 2: Click ...
Salesforce
The following article will provide you with important information regarding Salesforce, let's start with accessing Webserve. Accessing Webserve 1. In Salesforce, click on the "Agent Tools" at the bottom of the screen. 2. Click On "All Tools" 3. Click ...
Support Tickets - What are They & How to Use Them
In this article, you will learn what tickets are, how to submit tickets, and when to submit tickets. What are Tickets? Omni has multiple communication methods available to support you during your business partnership! Omni strongly recommends the use ...
CCP Sound Issues
Do you have a USB Headset? It looks like a rectangle at the end of it. If it is a USB headset, please follow the steps below. If its not a USB headset, you will need to use a USB headset or else you will have audio issues. Below are two options to ...
Brightpattern Troubleshooting
Special Note: If you are logged into SRW, please log out. When your on your personal desktop, follow the steps below. Before launching Brightpattern, verify your USB headset is properly connected to your computer. Plug the headset USB connector into ...
Avaya - Logging out of Avaya & Ending Your Work Day
Logging out of Avaya to End your Work Day This article will provide essential information on how to Log Out of the Avaya Softphone once you have completed your selected shift and are ready to end your Work Day. Please review the information below or ...
VPN troubleshooting - Handy SRW - SAML Error
The following article will guide you through basic troubleshooting Handy SRW whenever you get an SAML failed error. What should you do when logging into SRW and you get the error message below? Interact with the Gig-O-Bot to submit a ticket to DESD ...
Global Protect
The following article will walk you through important information regarding Global Protect Option 1: Verify Computer Settings Double check Windows Updates INCLUDING Optional Updates Verify any third party Antivirus (example Malwarebytes/McAfee/Avast, ...
General Handy Installation
Perform the following steps to access your Omni Secure Desktop from your local computer using Handy Secure Remote Worker (SRW) (VDI). Step 1: Download and install the Handy SRW (VDI) client 1.1. Download the Handy SRW (VDI) client from here: Handy - ...
General Dizzion Installation Video
Click the image below for a video tutorial of the Dizzion Secure Remote Worker (SRW) Installation instructions. The Dizzion Download link is: https://zlinkconnect.dizzion.com/files/SecureRemoteWorkerClient.zip Are you looking to troubleshoot Dizzion? ...
Frequently Asked Questions about Humanity
Here are a few helpful articles to assist you with navigating Humanity: For general assistance, help desk or support needs, please enter a Zoho ticket here: Omni Interactions | | Submit a Ticket (zoho.com).
Communicating in the Omniverse - Microsoft Teams Setup
You need to have Microsoft Authenticator (MFA) installed and set up on your mobile device before installing and downloading Microsoft Teams. If you haven't installed and set up MFA, please visit this article first MFA- Installing & Setting up ...
MFA Troubleshooting
Common problems with two-step verification Welcome! There are some common two-step verification problems that seem to happen more frequently than any of us would like. We've put together this article to describe fixes for the most common problems. ...
Installing / Accessing Avaya
Getting Started with Avaya CX1 Welcome! This article will provide essential information on how to log into your Avaya SoftPhone Tool to interact with customers on your selected Client or Project within the Omniverse. Please review the information ...
Installing / Accessing Bright Pattern
You can access and launch Bright Pattern softphone through Office.com with Single Sign On (SSO). Follow the steps below: Step 1 Go to office.com. Type in Microsoft Teams login information. Approve MFA push. Step 2 Click on the My apps icon on the ...
GigOBot - What is it & How to Use it
What is Gig-O-Bot? Gig-o-Bot is Omni's automated help-center agent that answers questions, and can direct you to particular Omnipedia Articles for more information. Think of them as an automated chat bot providing answers or directing you to the ...
Scheduling
The following article contains all the information you'll need regarding Scheduling. Shift Policies Let's review the policies about shift selection, dropping a shift, and extra hours via a jump-on. Shift Selection Policies Workaround YOUR life! ...
Humanity - Deactivating Humanity Notifications
Humanity can notify you via E-mail & SMS each time actions take place that involves you. Images throughout these articles will enlarge for better visuals by clicking on the image. Humanity notifications will come in for the following: ShiftPlanning ...
Missed Shift Notifications
For general assistance, help desk or support needs, please enter a Zoho ticket here: Omni Interactions | | Submit a Ticket (zoho.com).
Changing your Time Zone in Humanity
This article will show you how to ensure that your Humanity time settings are set for your correct time zone; please follow the steps below. Images in articles can enlarge for better visuals by clicking on them. Setting your Humanity Time Zone Step ...
What is Humanity
You will use Humanity to select your shifts. Some programs require GBAs to clock in/out using Humanity, and other programs use Humanity strictly for shift management. Suppose your program strictly uses Humanity for shift management. In that case, all ...
Sharing During Meetings
In this article, you will find instructions on how to share you screen during Microsoft Teams meetings. In Microsoft Teams, you can show your desktop, a specific app, a whiteboard, or a presentation in a meeting. Instructions Step 1: Share Content ...
Chats and Direct Messages
This article will assist with how to create chats or send direct messages in Microsoft Teams. Getting Started In Teams Step 1: Microsoft Teams Getting Started Demo Click on the link above to go through a Teams Demonstration created directly from ...
Microsoft Teams Teams & Channels
Microsoft Teams Meetings and Chats Teams & Channels Step 1: Meetings and Chats Demo Click on the link above to access the Meetings and Chats Demo directly from Microsoft Teams. Once complete you may view the video below for more information. Click on ...
Changing Your Phone Number or Mobile Device/ Lost Mobile Device
This article will help you with changing your phone number on the Microsoft Authenticator App, adding MFA to a new mobile device, and what to so incase you lost your mobile device. You will need to update your contact information and set up MFA on ...
Changing your Password
This article will assist you with the process and steps to change, update or reset your MFA password. Steps that must be completed through a desktop screen are displayed with a PC screen. Steps that must be completed through a mobile device are ...
Granting Location Persmissions
As part of our ongoing security policies, we are implementing a new authorization process for our Omni tools such as Humanity, Bright Pattern, Omni Zimbra, Microsoft Teams, and Omni Help Center. What does that mean for you? You will now be required ...
The Omni Time Keeper - Humanity
You can access and launch the humanity time-keeping system through Office.com with Omni Single Sign-on (SSO). Follow the steps below to log into Humanity through your desktop. Images in articles can enlarge for better visuals by clicking on them. ...
What time is it there? - Time Map
Visit this Time Zone Map to determine the time in different time zones of the United States. Click the image below or visit https://www.time.gov/to see the current time. (Please note: this link will not work within the VDI/SRW (Dizzion or Handy).
Microsoft Teams - Level II Information
Microsoft Teams Meetings and Chats Teams & Channels Step 1: Meetings and Chats Demo Click on the link above to access the Meetings and Chats Demo directly from Microsoft Teams. Once complete you may view the video below for more information. Click on ...
All About Omni Certification
Welcome, the following article includes information to register for your virtual certification, GBA expectations, and Omni day certification. Registering for Virtual Omni Certification Welcome this article will provide information on registering to ...
Communications - Your Omni Email
Omni Zimbra is Omni's email service. This is where you will receive all Omni communications including your Project credentials. Before you can access Omni Zimbra GBA Email, you must have MFA installed and be able to log into Office.com with Omni ...
Keeping Secure on the Omni Platform - MFA Setup
Just like MS Teams your Username will be your Omni SSO. Please follow the steps below to install and setup Microsoft Authenticator (MFA). Omni MFA with Microsoft Authenticator by Walter Wirtz ***If the presentation doesn't load, there is a PDF ...
Your Home Office at Omni - Home Office Requirements
Home Office FAQs Cable types Windows display settings Here are a few steps to help you set up your desktop using dual or single monitors. Cable Types Below is the description of the most common monitor connects you will encounter here at Omni ...
About Gig Contracts with Omni
This article will provide information on why it is important to review your Gig Contract Overviews or GCOs with Omni. Please review the information below as needed. GCO FAQs Gig contracts are a common part of the gig economy, where individuals work ...
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