Common problems with two-step verification
Welcome! There are some common two-step verification problems that seem to happen more frequently than any of us would like. We've put together this article to describe fixes for the most common problems.
Accessing your Avaya Workspace
Depending on the Client or Project you have selected within Omni, you will have a specific way to access your Avaya Workspace, the instructions contained below, are the general login procedures as defined by Avaya themselves. Please Note: Client or Project Specific Logins may differ, please reach out to your Client or Project Support or GPS for more detailed information.
- To begin first you will launch a new Web Browser Tab or Window
Please Note:Google Chrome is the suggested Web Browser option within the Omniverse.
- You will then enter the Web Address provided to you by your Client or Project Support or GPS into the Address Bar.
Please Note: The Web Address used within the image above is the GENERAL Avaya Login Page and will not necessarily be the Login Screen that you will see once you have entered your Client or Project's Avaya Web Address.
- Once you have entered your Client or Project's Avaya Web Address, you should see a Login Screen similar to the one below.
Please Note: This MAY NOT be the exact Avaya Login Screen you will see.
- Once you have Signed in, you will then verify your Profile and Station ID on the following Screen; after verifying your Profile and Station ID you will then click 'Activate'
After clicking activate a pop-up window asking you to allow Avaya access to your Microphone will pop-up on the top left-hand side of your screen. Please click 'Allow' within the pop-up.
After Clicking 'Allow' for your Microphone, you will then click 'Activate' again.
After a successful login, the home screen below should populate.