Changing Your Phone Number or Mobile Device/ Lost Mobile Device
This article will help you with changing your phone number on the Microsoft Authenticator App, adding MFA to a new mobile device, and what to so incase you lost your mobile device.
You will need to update your contact information and set up MFA on your new device if:
- You have lost your mobile device.
- You switched to a new mobile device.
- Your phone number changed.
Lost Mobile Device
In the event that your mobile device is lost, you will need to submit a ticket to DESD to let them know that you need your MFA reset due to lost mobile device. To do this, go to
Omnipedia and create a ticket with Gig-O-Bot by choosing DESD-Tech Support. Follow the prompts to submit your ticket.
Changing your Phone Number or Mobile Device
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