Omni has multiple communication methods available to support you during your business collaboration!

Omni strongly recommends the use of tickets to collect very specific information from you to better support your business. You create a ticket in 2 ways:

1. Interacting with Gig-O-Bot (who creates a ticket on your behalf). 
   
2. Emailing one of Omni’s support departments.

How to Submit Tickets

Gig-O-Bot

1. DESD Tech Support- unable to access tools
2. Earnings- questions or issues
3. Time Adjustments/Scheduling- needing a time adjustment or having scheduling issues
   
4. Digital Learning/Certification- questions, attendance concerns, extensions, technical issues with module, article suggestion
   
5. Joining a new Gig- Signing up for a new gig
   

 Email

       For the following issues or questions, emailing the correct support department is best:

1. Gig Talent– Signing up for a new gig when Gig-O-Bot doesn't answer the question. 
   
2. Client Services– Questions about contract requirements
   
3. Verifications – when you need to verify your collaboration with Omni
   
4. Schedule Adherence- currently scheduled shifts 
   

When to Submit Tickets

Complete First

1. Follow the steps in the Omnipedia article DESD- Tech Support Information
   
2. Read all relevant Omnipedia articles about your issue before placing a ticket/sending an email.
3. Search Omnipedia for a resolution
   
4. Search Teams for a resolution
   
5. Use Google Search for a resolution
   
6. Post issue in Teams
   

Submitting Tickets

To help get your ticket resolved/email answered as quickly as possible, make sure to do the following:

1. Enter all information into the bot/email as accurately as possible.
   
2. Only submit one ticket or send one email– if more than 1 ticket is submitted or email received, there will be a delay in response from the appropriate department.
   

.       If your credentials are deactivated and you’re unable to submit a ticket, please click here to see directory.

1. Visit Omnipedia

Click on the link above or go to the web address: https://omniinteractions.zohodesk.com/portal/en/home to visit the Omnipedia Home Page. Please Note: You must be signed into Omnipedia to send in a direct ticket. For instructions on signing into Omnipedia, please Click Here.

2. Click the "+" sign

Click on the plus sign and then select "Submit a Ticket"

3. Select the Appropriate Group

Click the "Submit Ticket" option under the best Group for your direct requests. Please note, depending on the Gig that you are on, you will see an option to send in a Ticket directly to that Group.

4. Fill out the Form

After the Submit a Ticket Form opens for the Group you've selected, please complete all required fields and provide accurate details about your issue. 

As a reminder:

1. Name - Full Name you joined Omni with. 
   
2. Email - Is your OMNI GBA EMAIL
   
3. Phone Number - The best phone number to reach you 
   
4. Your Role - Your current role; i.e., [Client Name] GBA
   

5. Provide Details and/or Attachments

Provide as many details as possible using the bullet points option and attaching relevant files or screenshots that will assist the Group in resolving your issue. 

6. Mandatory Fields

You MUST complete all mandatory fields before your direct ticket request can be sent. Mandatory fields are marked with an asterisk (*) before the section title.

7. Check for Updates

Once you have submitted your ticket, you can find updates in the Tickets section of Omnipedia. 

1. If you would like to view detailed instructions on how to check your Ticket status, Click Here to view the Omnipedia Article.
   

8. Closing or Closed Tickets

Once your ticket has been updated and you have been assisted, it will be marked as 'Closed'. If you were able to find the answer on your own and no longer need the ticket request, you can close the ticket yourself by clicking "Close Ticket."

Checking Ticket Status

 Step 1: Omnipedia

Go to Omnipedia 

Step 2: Tickets  

Step 3: Views My Open Tickets

Step 4: Updates

Step 5: Ticket Closed

Reviewing Your Closed Tickets

Step 1: Access Closed Tickets

Step 2: Locating the Ticket

Step 3: Click on Ticket

---

Important Notes

---

Articles & Links of Interest