GigOBot - What is it & How to Use it

GigOBot - What is it & How to Use it

What is Gig-O-Bot?

Gig-o-Bot is Omni's automated help-center GBA that answers questions and can direct you to particular Omnipedia Articles for more information. Think of them as a computerized chatbot providing answers or directing you to the proper ticket escalation route if they can't help. 

Gig-O-Bot 2.0 Tickets

Gig-O-Bot 2.0 Tickets are best used for:

  1. Earning Questions or Issues
  2. DESD/IT Support; unable to access tools
  3. Time Adjustment or Scheduling Support
  4. Digital Learning or Certification Questions
    1. Questions about Attendance
    2. Questions about Certification Extensions
    3. Technical issues with a Certification Module
  5. Signing Up for a New Gig

Creating Tickets with Gig-O-Bot 2.0 

1. Open Gig-O-Bot 2.0

You can visit Gig-O-Bot 2.0 in Microsoft Teams, which is identifiable by its chat icon:  
  1. Need Instructions on how to Access Gig-O-Bot 2.0? Click Here
  2. Can't get into Microsoft Teams to interact with Gig-O-Bot 2.0? We have Gig-O-Bot Lite Here

2. Select the Option You Need Help With

After opening Gig-O-Bot 2.0's chat, you will notice it will ask what it can help you with today. You will choose the option most commonly associated with your situation. For this example, we've selected the 'DESD / Tech Support' option. 

3. Select the issue you have

After selecting the DESD / Tech Support option, Gig-O-Bot 2.0 will prompt you to choose the best option for your issue. For this example, we've selected the 'Humanity' option. 

4. Read the Omnipedia Article

Gig-O-Bot will do its best to show you the Omnipedia Article that is associated with your concern. Click the link in the chat box to open the article in a new tab and review the information for possible resolutions to your question. 
 

5. Create a Ticket if Needed

If the Article Gig-O-Bot 2.0 provided to you did not answer your question, then you can select the No option to create a Ticket for your concern. 



Important Information

What you need to know about Gig-O-Bot Requests:

Your Gig-O-Bot ticket request will be sent to the department's direct Omni Inbox. To receive a resolution as soon as possible, please use the information below when reviewing your Gig-O-Bot Requests:

1. ONE Request: 

Our Omni Departments work to provide the most efficient resolutions or answers to GBAs. Please send only one request at a time within 48-72 business hours. If your request has not received a resolution or answer within 72 business hours, please check your ORIGINAL Gig-o-bot request first. DO NOT create additional Gig-o-Bot chats or requests about the same issue or concern, as this will further delay receiving a response or resolution. 

2. Check Your Request Status

If it has been 48-72 hours, please check the status of your request ticket first, as a resolution or answer may have already been provided. If you need assistance checking the status of your request, you can CLICK HERE to view the Omnipedia Article on checking ticket status. 

3. Respond within the Original Request

If it has been 48-72 hours and you have already checked your request status and it is still showing as open, please send a message to your ORIGINAL Request to request updated information. DO NOT create additional requests for the same issue or concern, as this will further delay receiving a response from our Omni Departments. 

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