More About Omni Tools
More About Omni Tools - Chrome Browser Reset or Omni Email Not Displaying Properly
This article will assist with resolving issues if Google Chrome stops working for you or if you are unable to see your Omni Email, please follow the steps below as needed. Note: this WILL NOT affect your saved passwords or bookmarks. Assuming you are ...
Frequently Asked Questions about Humanity
Here are a few helpful articles to assist you with navigating Humanity: For general assistance, help desk or support needs, please enter a Zoho ticket here: Omni Interactions | | Submit a Ticket (zoho.com).
Brightpattern Troubleshooting
Special Note: If you are logged into SRW, please log out. When your on your personal desktop, follow the steps below. Before launching Brightpattern, verify your USB headset is properly connected to your computer. Plug the headset USB connector into ...
CCP Sound Issues
Do you have a USB Headset? It looks like a rectangle at the end of it. If it is a USB headset, please follow the steps below. If its not a USB headset, you will need to use a USB headset or else you will have audio issues. Below are two options to ...
DESD- Tech Support Information
In this article, you will find the hours of support for DESD- Tech Support and how to contact them. While you can submit a ticket at anytime, be aware of the support hours so that you are aware when DESD will be in touch with you over the issue. ...
How to Check the Status of Your Ticket
This article will assist you in checking the status of any requests you send in through Gig-O-Bot; you can check your statuses by following the steps below. Checking the Status of your Ticket Step 1: Navigate to the Omni Help Center. Step 2: Click ...
Support Tickets - What are They & How to Use Them
In this article, you will learn what tickets are, how to submit tickets, and when to submit tickets. What are Tickets? Omni has multiple communication methods available to support you during your business partnership! Omni strongly recommends the use ...
Global Protect
The following article will walk you through important information regarding Global Protect Option 1: Verify Computer Settings Double check Windows Updates INCLUDING Optional Updates Verify any third party Antivirus (example Malwarebytes/McAfee/Avast, ...
MS Teams
In this article, you will find instructions on how to share you screen during Microsoft Teams meetings. In Microsoft Teams, you can show your desktop, a specific app, a whiteboard, or a presentation in a meeting. Instructions Step 1: Share Content ...
GigOBot - What is it & How to Use it
What is Gig-O-Bot? Gig-o-Bot is Omni's automated help-center agent that answers questions, and can direct you to particular Omnipedia Articles for more information. Think of them as an automated chat bot providing answers or directing you to the ...
MFA Troubleshooting
Common problems with two-step verification Welcome! There are some common two-step verification problems that seem to happen more frequently than any of us would like. We've put together this article to describe fixes for the most common problems. ...
Installing / Accessing Avaya
Getting Started with Avaya CX1 Welcome! This article will provide essential information on how to log into your Avaya SoftPhone Tool to interact with customers on your selected Client or Project within the Omniverse. Please review the information ...
Installing / Accessing Bright Pattern
You can access and launch Bright Pattern softphone through Office.com with Single Sign On (SSO). Follow the steps below: Step 1 Go to office.com. Type in Microsoft Teams login information. Approve MFA push. Step 2 Click on the My apps icon on the ...
General Dizzion Installation Video
Click the image below for a video tutorial of the Dizzion Secure Remote Worker (SRW) Installation instructions. The Dizzion Download link is: https://zlinkconnect.dizzion.com/files/SecureRemoteWorkerClient.zip Are you looking to troubleshoot Dizzion? ...
General Handy Installation
Perform the following steps to access your Omni Secure Desktop from your local computer using Handy Secure Remote Worker (SRW) (VDI). Step 1: Download and install the Handy SRW (VDI) client 1.1. Download the Handy SRW (VDI) client from here: Handy - ...