In this article, you will find the hours of support for DESD- Tech Support and how to contact them. While you can submit a ticket at anytime, be aware of the support hours so that you are aware when DESD will be in touch with you over the issue.
Please try all troubleshooting techniques, ask in Teams, etc before submitting a ticket to DESD.
DESD Support Hours
Monday-Friday: 9:30 a.m. - 9:30 p.m. EST
Saturday and Sunday: 10:00 a.m. – 6:00 p.m. EST
Before opening a ticket, please try the troubleshooting steps (below).
Step 1: Update Windows
In the start menu of the PC, click on settings.
Click on Update & Security
Click Check for Updates
Check both Window updates and Optional Updates and install all.
For detailed instructions, please visit Windows- Updating Omnipedia Article.
Step 2: Clear Cache & Cookies
Open Chrome
Click on the 3 dots in the upper right corner next to profile image
Click More Tools
Click Clear Browsing Data
Change the time range and select All Time
Check boxes "Cookies and other site data" and "Cached images and files"
Click Clear Data
Close all browsers and reopen
For more detailed instructions, please visit Troubleshooting- Clearing Cache, Cookies, and History for all Time Omnipedia Article
Step 3: Browser Reset
Open Chrome
Click on the 3 dots in the upper right corner next to profile image
Click on Settings
In the Search box, type Reset, and click Enter
Restore settings to their original defaults
Reset Settings
Close Chrome (all tabs)
Re-open Chrome and try to access the tool/application again
For more detailed instructions, please visit Troubleshooting- How and Why to do a Browser Reset Omnipedia Article
Step 4: Restart PC
Close out all programs and browsers
Click the Windows icon in the bottom left of your PC monitor
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