Brightpattern Troubleshooting

Brightpattern Troubleshooting

Special Note: If you are logged into SRW, please log out. When your on your personal desktop, follow the steps below. 

Before launching Brightpattern, verify your USB headset is properly connected to your computer. Plug the headset USB connector into the USB port. Your computer should recognize and configure the headset for use and may display a notification message in the lower right corner  when ready. If the USB headset is not working properly, try plugging it into a different USB port on the back of your computer.

The next step is verifying USB headset has been recognized and audio and microphone are working properly.

Right-click the Speakers icon on the taskbar,




and then select Open Sound settings. 



Verify Output and Input device is selected (if needed change it to the correct device). Verify the devices arent muted. Then test your microphone. 

 

Once you launch Bright Pattern, you might get a warning box. If you do, close out of it and follow the steps below. If you dont get the pop up, that means you are ok to take a call. 



In the upper right hand corner, click on the gear icon, click phone device, and choose Secure phone via Browser audio. Then refersh your browser. You should be good to go!



If your still having issues, open a ticket by using the Bot in the bottom right hand corner, select DESD - Tech Support, and follow the prompts. To avoid confusion, please do not open more than one ticket. 

    • Related Articles

    • Brightpattern Troubleshooting

      Special Note: If you are logged into SRW, please log out. When your on your personal desktop, follow the steps below. Before launching Brightpattern, verify your USB headset is properly connected to your computer. Plug the headset USB connector into ...

    • Azure VPN - Troubleshooting

      Below are a list of common issues with Azure VPN. Please find your issue and follow the troubleshooting steps No matter what your issue is, please verify you have done the following: Check your Windows Updates including your Optional Updates Verify ...

    • BrightPattern Initial Login

      You can access and launch Bright Pattern softphone through Office.com with Single Sign On (SSO). Follow the steps below: Step 1 Go to office.com. Type in Microsoft Teams login information. Approve MFA push. Step 2 Click on the My apps icon on the ...

    • Microsoft Teams - Sharing Sound from Desktop

      Microsoft Teams Tips & Tricks Step 1: Microsoft Teams Tips & Tricks Demo Click on the link above to go through a Tips and Tricks Demo directly from Microsoft Teams! Once complete you can review the information below. Sound Setup 1. Click Share ...

    • Troubleshooting SSO

      In this article, you will find guidelines to assist you with the Single Sign-On error in Salesforce. Single sign-on is a process that allows network users to access all authorized network resources without having to log in separately to each ...