Secure Remote Worker (SRW)
SRW - Clear cache
As part our basic troubleshooting steps, clear the cache for Handy SRW Parallels. Please follow these steps: 1. Open up File Explorer 2. On the Quick Access bar delete that and type in %programdata% 3. On the next screen delete these 2 folders (You ...
SRW - RDP Adjust Volume/Audio (Convey Health ONLY)
To fix/adjust volume for RDP, please do the following: Log out of RDS > Open the Remote Desktop > Click Show Options > Go to local Resources > Under Remote audio Click Settings > Remote audio Playback: Play on this computer. Remote audio Recording: ...
SRW - Audio Issues
Special note: These steps must be done outside SRW. If you are logged into SRW, log off, and go to your personal desktop. Audio/Headset issues can happen for a variety for reasons. Two of the biggest reasons for audio issues is internet speed and not ...
SRW - Install/Troubleshooting (eTech ONLY)
Etech uses a special program called Secure Remote Worker (commonly known as SRW). If you use SRW for any other program besides Etech, you will need to uninstall and reinstall SRW each time you work for that specific program. Example 1: If I work ...
SRW - Troubleshooting/Cant log in
Below are common error messages for SRW. Please try these troubleshooting steps before opening up a ticket with DESD. Please note that most issues will have more than one resolution. On the right of the screen you should see a dropdown called on this ...
SRW - How to properly log off
To properly log off Handy SRW, please follow the steps below: Step 1: When you are logged onto the Virtual Desktop Session: 1.1 Click on the Windows icon 1.2 Click on Power 1.3 Click on Disconnect Step 2: When you're on the Omni Desktops screen: 2.1 ...