Secure Remote Worker (SRW)
Omni SRW - Pre Login Errors (wifi, antivirus, windows updates, hyper v)
Before logging into Omni SRW, your device must meet our compliance policy. If your not in compliance, you will receive an error. This article will help you resolve those errors so you can log into SRW. Instead of reading these steps, you can click on ...
Omni SRW - Uninstall DO NOT USE THESE STEPS ON YOUR OWN IF YOU STILL NEED TO USE OMNI SRW.
Uninstall Omni Secure Remote Worker Below are steps to uninstall Omni Secure Remote Worker. 1) In the Search Bar, type add or remove programs. Then click open the icon 2) Locate and click on ThinScale Desktop Agent Installer 3) Click uninstall twice ...
Omni SRW - First Time Login (Do Not install this SRW if your client does not use Omni SRW)
Here is the link for Omni SRW: https://prd6253820600.cloud.thinscale.io/sci/YFXwhy5d Below are the steps to help you log in to the Secure Remote Worker software. Please note that not all applications use Omni Secure Remote Worker. If you’re unsure, ...
SRW - RDP Adjust Volume/Audio (Convey Health ONLY)
To fix/adjust volume for RDP, please do the following: Log out of RDS > Open the Remote Desktop > Click Show Options > Go to local Resources > Under Remote audio Click Settings > Remote audio Playback: Play on this computer. Remote audio Recording: ...
Omni SRW - Audio Issues
Special note: These steps must be done outside SRW. If you are logged into SRW, log off, and go to your personal desktop. Audio/Headset issues can happen for a variety for reasons. Two of the biggest reasons for audio issues is internet speed and not ...
Omni SRW - How to properly log off
To properly log off SRW, please follow the steps below: Step 1 - Click on the windows icon at the bottom of the screen, click on your name, then click Sign Out Step 2 - At the top of your screen, click on the green Log Out icon Step 3 - Click Yes and ...