Secure Remote Worker (SRW)
Omni SRW - SRW Error Messages and Best Practices
Sometimes as you are logging into SRW, you might get an error (like the one pictured below) or you might get put into a "login loop". Step 1: In the Banner that says Central US (or East US) click the three dots and click Unsubscribe Step 2: A box ...
Omni SRW - Pre Login in Errors (wifi, antivirus, windows updates, hyper v)
Before logging into Omni SRW, your device must meet our compliance policy. If your not in compliance, you will receive an error. This article will help you resolve those errors so you can log into SRW. Instead of reading these steps, you can click on ...
Omni Secure Remote Worker - Refresh/Remote Desktop Error
If you are getting the remote desktop error (pictured below), please follow these instructions: 1 Go into Omni Secure Remote Worker. 2 Find your Line of Business and on the right side of the screen click the three dots where it says more options. 3 ...
Omni Secure Remote Worker - Uninstall
Uninstall Omni Secure Remote Worker Below are steps to uninstall Omni Secure Remote Worker. 1) In the Search Bar, type add or remove programs. Then click open the icon 2) Locate and click on ThinScale Desktop Agent Installer 3) Click uninstall twice ...
Uninstall Handy Secure Remote Worker
Below are steps to uninstall Handy Secure Remote Worker. Step 1 In the Search Bar, type add or remove programs. Then click on the icon 2 Scroll down to Secure Remote Worker and click Uninstall 3 Then click uninstall again 4 If you get a pop up asking ...
Omni Secure Remote Worker - First Time Login
Below are steps that will help you log into Omni Secure Remote Worker. At this time, only these lines of business should use this link: Black Rifle Coffee Company Saferide US and PR CFA US CFA GT Avidex Nutrafol Pango Fairmarkit TFE If you are not a ...
SRW - Clear cache
As part our basic troubleshooting steps, clear the cache for Handy SRW Parallels. Please follow these steps: 1. Open up File Explorer 2. On the Quick Access bar delete that and type in %programdata% 3. On the next screen delete these 2 folders (You ...
SRW - RDP Adjust Volume/Audio (Convey Health ONLY)
To fix/adjust volume for RDP, please do the following: Log out of RDS > Open the Remote Desktop > Click Show Options > Go to local Resources > Under Remote audio Click Settings > Remote audio Playback: Play on this computer. Remote audio Recording: ...
SRW - Audio Issues
Special note: These steps must be done outside SRW. If you are logged into SRW, log off, and go to your personal desktop. Audio/Headset issues can happen for a variety for reasons. Two of the biggest reasons for audio issues is internet speed and not ...
SRW - Troubleshooting/Cant log in
Below are common error messages for SRW. Please try these troubleshooting steps before opening up a ticket with DESD. Please note that most issues will have more than one resolution. On the right of the screen you should see a dropdown called on this ...
SRW - How to properly log off
To properly log off Handy SRW, please follow the steps below: Step 1: When you are logged onto the Virtual Desktop Session: 1.1 Click on the Windows icon 1.2 Click on Power 1.3 Click on Disconnect Step 2: When you're on the Omni Desktops screen: 2.1 ...