Omni SRW - First Time Login (Do Not install this SRW if your client does not use Omni SRW)

Here is the link for Omni SRW: https://prd6253820600.cloud.thinscale.io/sci/YFXwhy5d

Below are the steps to help you log in to the Secure Remote Worker software. Please note that not all applications use Omni Secure Remote Worker. If you’re unsure, reach out to your Omni point of contact via Teams to request the appropriate link for your Secure Remote Worker software.

1 Please complete all windows updates, security scan, and disconnecting from Wifi. Please see this article to assist you.

2 Click on this link: https://prd6253820600.cloud.thinscale.io/sci/YFXwhy5d or copy and paste URL and hit enter.

3 Click Submit

4 Click Save (if asked)

5 In the upper right corner when downloads pops up, click on the Thinscale installer

6 User Account Control Prompt will Pop up Click Yes to install.

7 Let it run. The Install Will Start

8 Click Reboot this will restart your PC

9 Double click on Omni Secure Remote Worker software icon to launch

10 Wait for things to get ready

11. Sign In With your Omni user name and password

12 Approve the Sign in on your MFA app

13 Wait for verification of your credentials

14 Make sure Both Profiles are Selected and click Select (*Please note, this step may or may not be here. If it is not continue to next step.)

15 Wait for Activation

16 Your computer will go through a series of compliance checks. You will need to pass each check before you can get into Secure Desktop. If you fail any checks, please click on this link https://omniinteractions.zohodesk.com/portal/en/kb/articles/omni-srw-pre-login-in-errors to help you troubleshoot.