Omni SRW - First Time Login (Do Not install this SRW if your client does not use Omni SRW)

Omni SRW - First Time Login (Do Not install this SRW if your client does not use Omni SRW)


Below are the steps to help you log in to the Secure Remote Worker software. Please note that not all applications use Omni Secure Remote Worker. If you’re unsure, reach out to your Omni point of contact via Teams to request the appropriate link for your Secure Remote Worker software.

1 Please complete all windows updates, security scan, and disconnecting from Wifi. Please see this article to assist you.

2 Click on this link: https://prd6253820600.cloud.thinscale.io/sci/YFXwhy5d or copy and paste URL and hit enter.



3 Click Submit



4 Click Save (if asked)

5 In the upper right corner when downloads pops up, click on the Thinscale installer




6 User Account Control Prompt will Pop up Click Yes to install.



7 Let it run. The Install Will Start





8 Click Reboot this will restart your PC






9 Double click on Omni Secure Remote Worker software icon to launch



10 Wait for things to get ready





11. Sign In With your Omni user name and password



12 Approve the Sign in on your MFA app




13 Wait for verification of your credentials


14 Make sure Both Profiles are Selected and click Select


15 Wait for Activation 






16 Your computer will go through a series of compliance checks. You will need to pass each check before you can get into Secure Desktop. If you fail any checks, please click on this link https://omniinteractions.zohodesk.com/portal/en/kb/articles/omni-srw-pre-login-in-errors to help you troubleshoot.



17 Wait for Virtual disk downloads


18 Wait for software package updates

19 Install Software Updates



20 Click Logout this will start the launch process for SRW and take you away from your personal desktop. 



21 Click Install to install Windows app updates.


22 Wait for SRW to start


23 If Windows App doesn't Auto Launch click Windows app to launch (Please note if you need to change any settings it is done from this screen)


Windows app auto launching


24 Click Sign In


25 Sign into the Windows app with your Omni user name and password 



26 Click Devices




27 Click On a server to launch



28 Click OK



29 The desktop will load. You are logged in!

    • Related Articles

    • Omni SRW - Pre Login Errors (wifi, antivirus, windows updates, hyper v)

      Before logging into Omni SRW, your device must meet our compliance policy. If your not in compliance, you will receive an error. This article will help you resolve those errors so you can log into SRW. Instead of reading these steps, you can click on ...

    • Zero Client - Setup and Login

      Zero Client Setup - This video will show you one way to set up your Zero Client Device. You must have MFA set up to view this view. Zero Client Login - This video will show you how to login to your Zero Client Device. You must have MFA set up to view ...

    • OUTDATED ARTICLE DO NOT USE - Omni SRW - Error Messages and Best Practices

      Sometimes as you are logging into SRW, you might get an error (like the one pictured below) or you might get put into a "login loop". Step 1: In the Banner that says Central US (or East US) click the three dots and click Unsubscribe Step 2: A box ...

    • The Omni Time Keeper - Humanity

      You can access and launch the humanity time-keeping system through Office.com with Omni Single Sign-on (SSO). Follow the steps below to log into Humanity through your desktop. Images in articles can enlarge for better visuals by clicking on them. ...

    • Omni SRW - Audio Issues

      Special note: These steps must be done outside SRW. If you are logged into SRW, log off, and go to your personal desktop. Audio/Headset issues can happen for a variety for reasons. Two of the biggest reasons for audio issues is internet speed and not ...