SRW - Audio Issues

SRW - Audio Issues

Special note: These steps must be done outside SRW. If you are logged into SRW, log off, and go to your personal desktop.

Audio/Headset issues can happen for a variety for reasons. Two of the biggest reasons for audio issues is internet speed and not disabling unused devices. 

Step 1: Go to speedtest.net and click Go. 

      The speedtest below is way above our minimum requirements but is ideal for working from home. If your speeds are much lower than you are expecting, you can restart your router (unplug for 30 seconds, then plug back in). If your still not getting the speeds you want, reach out to your internet service provider. 



Step 2: Even if your internet speeds arent the greatest, you can disable unused devices to improve call quality/unexpected issues. Before logging into SRW, make sure your USB headset is plugged in.

Step 3: In the Search Bar, start typing sound settings. Then click on Sound Settings. 



Step 4: Scroll down until you see More sound settings. Click on it. 



Step 5: Disable devices other than your USB Headsphones, by right clicking on what you dont need, and disabling it. Dont worry, you can turn it on again later. 



Step 6: Click Apply and Ok as needed. Now you can log into SRW. 

Step 7: Log into SRW and click on the Audio icon at the top left corner of your screen. 



This will take you to the following window: 



Step 8: Click the Playback and Recording tab to ensure that your USB headset has defaulted. Disable all other devices. 

Step 9: Click the Recording tab, and speak into your mic to test. If the bar you see goes up, the sound is being detected from your Mic. If not, please unplug the USB from its current port and test the sound after plugging it into another port.

If your still having issues, open a ticket by using the Bot in the bottom right hand corner, select DESD - Tech Support, and follow the prompts. To avoid confusion, please do not open more than one ticket. 

    • Related Articles

    • General - Audio/Headset Issues

      Special Note: If you logged into office.com with MFA, click this link to see a video explaining these steps: Audio Issues.webm Audio/Headset issues can happen for a variety for reasons. Two of the biggest reasons for audio issues is internet speed ...

    • Teams - Audio Issue

      If your having audio issues in Microsoft Teams, make sure your USB headset is plugged in, then follow the steps below: In the upper right corner of Teams, click on the three dots next to Omni Interactions, Inc Click on Settings Click on Devices Click ...

    • CCP Sound Issues

      Do you have a USB Headset? It looks like a rectangle at the end of it. If it is a USB headset, please follow the steps below. If its not a USB headset, you will need to use a USB headset or else you will have audio issues. Below are two options to ...

    • SRW - How to properly log off

      To properly log off Handy SRW, please follow the steps below: Step 1: When you are logged onto the Virtual Desktop Session: 1.1 Click on the Windows icon 1.2 Click on Power 1.3 Click on Disconnect Step 2: When you're on the Omni Desktops screen: 2.1 ...

    • SRW - Install/Troubleshooting (eTech ONLY)

      Etech uses a special program called Secure Remote Worker (commonly known as SRW). If you use SRW for any other program besides Etech, you will need to uninstall and reinstall SRW each time you work for that specific program. Example 1: If I work ...