General
General - How to take a screenshot
To better assist you, we may require a screenshot. The steps below should assist you: Windows Users - Can use Snipping Tool Start > enter snipping tool > then select it from the results. Select > New to take a screenshot. Rectangular mode is selected ...
General - Audio/Headset Issues
Special Note: If you logged into office.com with MFA, click this link to see a video explaining these steps: Audio Issues.webm Audio/Headset issues can happen for a variety for reasons. Two of the biggest reasons for audio issues is internet speed ...
General - Updating DNS
Occasionally websites/applications will not load. This can happen for a variety of reasons. One solution is to change your DNS settings. Step 1: Right click on the Start Menu and click Settings Step 2: Click Network & Internet Step 3: You should be ...
General - Browser Reset/Omni Email Not Displaying
Hello, If you were working previously, please attempt a settings browser reset: Note: this WILL NOT affect your saved passwords or bookmarks. Assuming you are using Chrome as your browser: 1. Click on the 3 dots in the upper right-hand corner 2. Then ...
Troubleshooting- Clearing Cache, Cookies, and History for all Time
In Chrome On your computer, open Chrome. At the top right, click More . Click More tools Clear browsing data. At the top, choose a time range. To delete everything, select All time. Next to "Cookies and other site data" and "Cached images and files," ...
Troubleshooting- How to enable pop ups for client websites?
If you access client sites on your personal browser please follow the instructions below on how to allow Pop-ups and redirects. On your computer, open Chrome . At the top Left, click the lock icon within the browser Click Site Settings. Click Pop-ups ...
Troubleshooting- How and Why to do a Browser Reset?
Does your browser frequent freeze when scrolling web pages, have frequent pop-ups and notifications, or you no longer have access to tools you were able to access before? Please do the following to reset / restore your browser settings for Google ...