General - Audio/Headset Issues
Special Note: If you logged into office.com with MFA, click this link to see a video explaining these steps: Audio Issues.webm
Audio/Headset issues can happen for a variety of reasons. Two of the biggest reasons for audio issues are internet speed and not disabling unused devices.
Step 1: Go to speedtest.net and click Go.
The speed test below is way above our minimum requirements, but is ideal for working from home. If your speeds are significantly lower than expected, you can restart your router. If you're still not getting the speeds you want, reach out to your internet service provider.
Step 2: Even if your internet speeds aren't the greatest, you can disable unused devices to improve call quality/unexpected issues. Before logging into any tools, make sure your USB headset is plugged in.
Step 3: In the Search Bar, start typing sound settings. Then click on Sound Settings.
Step 4: Scroll down until you see More sound settings. Click on it.
Step 5: Disable devices other than your USB Headphones by right-clicking on the device you don't need and selecting "Disable." Don't worry, you can turn it on again later.
Step 6: Click Apply and Ok as needed. Now you can log in to your tools.
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