Troubleshooting - How and Why to do a Browser Reset?

Troubleshooting - How and Why to do a Browser Reset?

Does your browser frequent freeze when scrolling web pages, have frequent pop-ups and notifications, or you no longer have access to tools you were able to access before?

Please do the following to reset / restore your browser settings for Google Chrome on your personal computer: 

 

- Open google chrome 

- Click 3 dots (top right corner of screen) 

- Settings 

- In the search type Reset, hit enter 

- Restore settings to their original defaults 

- Reset settings 

- Close google chrome (all tabs) 

- Re-open and try to access the tool / application again 

- Each browser tool you should allow pop-ups

If your still having issues, open a ticket by using the Bot in the bottom right hand corner, select DESD - Tech Support, and follow the prompts. To avoid confusion, please do not open more than one ticket. 

References:

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