General - How to take a screenshot
To better assist you, we may require a screenshot. The steps below should assist you:
Start > enter snipping tool > then select it from the results.
Select > New to take a screenshot.
Rectangular mode is selected by default. You can change the shape of your snip by choosing one of the following options in the toolbar: rectangular mode, Window mode, Full-screen mode, and Free-form mode.
The screenshot is automatically copied to your clipboard. A notification also appears once you're finished taking a screenshot, select it for more editing options.
Mac Users - Cause use Screenshot
Launchpad > type screenshot > Click and drag what you want to screenshot > click capture > attach to ticket.
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