Download & Install the Omni SRW

1. Remove Previous SRWs

1. Click on your Start Menu
   
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2. In the Search Bar, search for: 'Add or Remove Programs' and click on it.
   
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3. Look for the 'Secure Remote Worker' application and click 'Uninstall'
   
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4. Click 'Uninstall' again
   
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5. If you receive a Windows message asking, 'Are you sure you want to remove this program or application?' click on the 'Yes' option
   
6. You will receive a pop-up message indicating that a reboot or restart is required for your PC. Even if you don't receive this message, please reboot or restart your PC to ensure proper uninstallation.
   
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7. After your PC restarts, click on your Start Menu. 
   
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8. In the Search Bar, search for 'File Explorer' and click on it. 
   
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9. Towards the bottom of the left-hand menu, click on the 'This PC' option and then double-click the option that has (C:) within it.
   
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10. In the file folder section, look for the folder labeled 'Program Files (x86)' and double-click on it.
    
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11. Find the folder labeled 'SRW', right-click on it, and then select the 'Delete' option in the menu that pops up.
    
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12. Towards the bottom of the left-hand menu, click on the 'This PC' option, and then double-click the option that has (C:) within it again.
    
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13. Look for the folder labeled 'Program Files' and double-click on it.
    
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14. Find the folder labeled 'Thinscale', right-click on it, and then select the 'Delete' option in the menu that appears.s
    
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15. Finally, click on your Start Menu one more time, the power icon, and then restart your PC one more time to ensure the changes take place.
    
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2. Download, Install, and Log into the Omni SRW

1. Click on the link: https://prd6253820600.cloud.thinscale.io/sci/YFXwhy5d
2. A new tab in Google Chrome should open for you, click on the 'Submit' option to start the download process, and 'Save' the application to your PC
   
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3. Click on the file in the 'Downloads' section in the top right of Google Chrome to open it, OR go to your File Explorer in the Downloads folder and double-click it from there to open it.
   
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4. Click on the 'Yes' option when you see the 'Do you want to allow this app to make changes on your device?' pop-up window.
   
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5. Allow the installer to go through the installation process.
   
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6. Click on the 'Reboot' option after the registration process completes
   
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7. You should now see the 'Omni Secure Remote Worker' icon on your Desktop; double-click on it to open it. If it does not open after double-clicking, you can right-click on the icon and select the 'Open' option in the menu that pops up.
   
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8. Sign in using your FULL @omnigba.com email. i.e., [first name].[last name]@omnigba.com or [first name].[last name].[string of 5 numbers]@omnigba.com
   
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9. Enter your Omni SSO Password
   
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10. Approve the MFA Push
    
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11. Your computer will go through a series of compliance checks. You must pass each check to access the Omni Secure Desktop. If you fail any checks, please click on this link https://omniinteractions.zohodesk.com/portal/en/kb/articles/omni-srw-pre-login-in-errors to help you troubleshoot.
    
12. After passing the compliance checks, log in to the Omni Secure Desktop, click 'Install', and follow the prompts to complete the installation. 
    
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13. Click the 'Install' option again.
    
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14. Save anything you are currently working on on your PC, as you will have to 'Log Out' of your PC to log into the SRW. Click on the 'Logout' option after saving all other work.
    
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15. Allow the Omni SRW to go through the launch process. You should then see a 'Software updates available' window; click on the 'Install' option.
    
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16. You may need to click the tab at the bottom of the Omni SRW to make your Login Screen appear.
    
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17. After installing all necessary updates, you should see a 'Let's get started' window, and click on the 'Subscribe' option.
    
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18. A 'Sign in' window should open, enter your full @omnigba.com email address, then click 'Next'
    
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19. Enter your Omni SSO password.
    
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20. Approve the MFA Push as needed.
    
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21. After you have successfully logged in, you should now see an icon for your line of business. Clients available through Omni SRW are:
    
1. Alivi Health
2. Avidex
   
3. Black Rifle Coffee Company
   
4. CFA GT
   
5. CFA US
   
6. EyeMed Hawaii
   
7. Fairmarkit
   
8. Nutrafol
   
9. Pango Sales Conversion
   
10. PetMeds Express
    
11. SafeRide US & PR 
    
12. Sunny Benefits
13. TFE
    
22. Ensure your displays are set appropriately, right-click on your client's desktop icon, and click on the 'Settings' option
    
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23. Turn the 'use default settings' to 'off'. Click on the dropdown arrow under the 'Display configuration' setting, select the 'select display' option, and choose the displays you would like to use for the client. Once you have set your displays, you can click on the 'X' icon next to the 'Central USA' option and then double-click on your client's desktop icon to open it.
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24. Select the 'Yes' option in the 'Allow remote desktop connection?' window, and then click 'Ok' on the 'Omni Interactions, Inc - Authorized Use Only' message.
    
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25. You should now see your Omni Interactions virtual desktop home screen.
    
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26. Click on the 'Omni Tools' icon and log into Microsoft Teams to stay connected with your team, and open other Omni Tools as needed.
    
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27. If you need to troubleshoot issues with SRW, you can visit Secure Remote Worker Troubleshooting to view the common error messages during installation as well as resolution steps. 

3. Daily Login Procedure

1. Check for PC Updates, including both Regular and Optional Updates. Review the Omnipedia Article: Updating Windows PCs for more information on updating your PC.
   
2. Double-click on the Omni SRW icon or right-click and select 'Open' to open it.
   
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3. Save any work you have on your desktop, then click on the 'Logout' option.
   
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4. Sign in with your @omnigba.com email and Omni SSO password, then authenticate through MFA as needed.
   
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5. Double-click on your client's desktop icon
   
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6. Select the 'Yes' option in the 'Allow remote desktop connection?' window, and then click 'Ok' on the 'Omni Interactions, Inc - Authorized Use Only' message.
   
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7. Click on the 'Omni Tools' icon and log into your Omni Tools as needed, such as Microsoft Teams, Omni Email, and Zoho Help Center (Omnipedia)
   
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8. Double-click on your client's folder and open your Client tools as needed
   

Important Information about SRW