Global Protect - SSO Password Reset

Global Protect - SSO Password Reset

To reset your SSO Password (some people might refer to it as their Global Protect Password), please follow the steps below:
  1. Open an incognito web browser (click on three dots in the upper right corner > select New Incognito Window)

  2. Copy and paste the url: https://pwdmgmt.intuit.com/changepassword
  3. Input Intuit SSO userid (example TH123456)
    Special Note: This information was sent to you in your @omnigba.com email. If you dont have it, post a message in your Teams channel asking for help with your client credentials and someone will reach out to you. 

    If correct: Great, we've found you! 
    If incorrect: We weren't able to find a match for what you entered.
  4. Click on Forgot Password?

  5. Input userid
    This is two letters followed by 6 digits (example AA123456)

  6. Input Email ID
    This will be your @omnigba.com email address. Example: firstname.lastname@omnigba.com
  7. Imput Partner Employee ID 
    This is either a CO or CNX followed by numbers. Example: CO123456 
    If entering the CO# or CNX# doesn't work please enter just the numbers. Example: 123456 
    Special Note: If you dont know your client credentials, post a message in your Teams channel and someone will assist you.

    If incorrect: Oops, it looks like at least one of your answers didn't match what we have on file for you.
  8. Approve PingID

  9. Create new password using the criteria below

  10. Click on Next

Please note that passwords must:

  • Be between 8 and 20 characters
  • Contain at least 1 upper case letter (A-Z)
  • Contain at least 1 lower case letter (a-z)
  • Contain at least 1 of these characters (!, @, #, $, %, ^, *)
  • Contain at least 1 numeric character
  • Must NOT contain your user id
  • Must NOT contain your First, Last or Middle name

11. Close all your internet browsers, restart your computer, and try connecting to Global Protect. 

If your still having issues connecting to Global Protect, please follow these guides:
  1. Windows Users: https://omniinteractions.zohodesk.com/portal/en/kb/articles/intuit-globalprotect-sso-salesforce-not-connecting
  2. Mac Users: https://omniinteractions.zohodesk.com/portal/en/kb/articles/avg-install-and-security-scan-mac-only

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