Global Protect MAC ONLY - AVG Install, Security Scan, Not Connecting

Global Protect MAC ONLY - AVG Install, Security Scan, Not Connecting

Intuit Global Protect for MAC ONLY requires a 3rd Party antivirus to be downloaded to your device. If you have a WIndows PC, please click on this link and you will be redirected. 

This article will explain how to do the following:
  1. Install AVG
  2. Run Smart Scan
  3. Changing Network Settings
  4. Installing Mac Security Key (in case you didnt do it already)
Special Note: If you logged into office.com with MFA, click this link to see a video explaining these steps: Global Protect MAC - Not Connecting.webm

Install AVG

Please download the following Intuit approved antivirus for your Mac Computer using the following steps. (Please be sure to run the Smart Scan every 7 days after installation.)

Step 1. Download the free version of AVG by clicking here

Step 2. Click on Free Download


Step 3. Open the file


Step 4. Double click the icon to install


Step 5. Click Allow


Step 6. Click Continue


Step 7. Click Continue


Step 8. Click Agree



Step 9. Click Install


Step 10. Enter the computer Admin User Name and Password, and click Install Software


Step 11. Click on Open Security Preferences (if you hit ok you will need to manually open your Security Preferences: Systems Preferences > Security & Privacy > General tab)


Step 12. Click the Lock Button


Step 13. Enter in the computer Admin User Name and Password, then click unlock


Step 14. Click Allow



Step 15. Click the Firewall tab


Step 16. Make sure your Firewall is on


Step 17. Click Firewall Options


Step 18. Go back to AVG and Click Continue 


Step 19. Click on Open Confirmation Dialog

Step 20. Click Allow


Step 21. Click Continue


Step 22. Click Got it


Step 23. Click Close


Step 24. Click Keep (this will help you uninstall AVG in the future)




AVG has now been downloaded to your Device. Now it is time to run a Smart Scan.

Run Smart Scan

Open up AVG antivirus. Before running the scan, Turn off Hacker Attacks and Payments section of AVG , follow the prompts, then run the scan. 

Step 1. Click on Run Smart Scan


Step 2. Click on Next (this scan will take a few minutes to run)


Step 3. Click Next


Step 4. Click on Skip for now


Step 5. Click Done



You have completed the installation and quick scan for AVG. Try connecting to Global Protect and logging in. 

Change Network Settings

Step 1. Mac settings > network > ethernet > advanced > tcp/ip> set ipv6 to link local only. Try conntecting to Global Protect again. If your still having issues, make sure you installed the Intuit Registry Key for Mac.

If you already did install the Registry key, disconnect from Global Protect, restart your computer, open av and the run the scan again, then try connecting to Global Protect again.

If your still having issues, open a ticket by using the Bot in the bottom right hand corner, select DESD - Tech Support, and follow the prompts. To avoid confusion, please do not open more than one ticket. 

Other helpful articles:

    • Related Articles

    • Global Protect MAC ONLY - Installing and Reinstalling Global Protect

      At this time, only Big Sur and Monterey are approved to use Global Protect. Please follow the steps below for uninstalling and re-installing Global Protect How to Uninstall Global Protect Step 1: Go to your downloads folder Step 2: Find Global ...

    • Global Protect - Not Connecting

      Most issues can be fixed by verifying these steps. For your benefit, follow these steps closely before opening a ticket. Special Note: This article is already assuming you have installed the Intuit Security Key, Ping ID, and Beyond ID. If havent ...

    • Global Protect

      The following article will walk you through important information regarding Global Protect Option 1: Verify Computer Settings Double check Windows Updates INCLUDING Optional Updates Verify any third party Antivirus (example Malwarebytes/McAfee/Avast, ...

    • Global Protect - SSO Password Reset

      To reset your SSO Password (some people might refer to it as their Global Protect Password), please follow the steps below: Open an incognito web browser (click on three dots in the upper right corner > select New Incognito Window) Copy and paste the ...

    • Global Protect - Security Scan

      Windows PC typically run their own Defender security scans, but occasionally you will need to run the security scan yourself. In the windows search bar, type virus and threat protection, click on it. Click Quick Scan Once the scan is complete, go ...