Option 1: Verify Computer Settings

1. Double check Windows Updates INCLUDING Optional Updates (click this link for more info)
2. Verify any third party Antivirus (example Malwarebytes/McAfee/Avast, etc) are uninstalled or turned completely off.
   
3. Run a security scan (click this link fo rmore info)
   
4. Verify you are plugged in with an ethernet cord
   
5. If you are plugged in with an ethernet cord, disconnect from Wi-Fi. To disconnect from Wi-Fi, in the right hand corner, click on the the computer screen icon, and verify Wi-Fi is not selected.
   
   
6. In the bottom right hand corner click on Global Protect (it will look like a gray circle). If you don't see it, click on the up arrow, then click on Global Protect or in the search bar, type Global Protect, click on open. 
   
7. The Global Protect Box will pop up. In the upper right hand corner, click on the 3 lines, then click Settings
   
8. Verify your username is two letters followed by six digits and the portal says onevpn.intuit.com 
   
9. Click X in the upper right hand corner and try to connect
   
10. Inside Google Chrome, try to get into Intuit Tools Portal. If it loads, you are in. Ensure popups, microphone, and Sound are allowed.
    You can do this by going to CCP, click the lock next to the URL, and make sure Sound and Microphone are checked, then click Site Settings
    
11. On left side of page, click on Privacy and Security. In the middle of page, look for Popups and redirects and change it to Allow
    
12. Refresh the webpage (its at the top, left of the lock)

Option 2: Uninstall/Reinstall GlobalProtect

1. Open Add and Remove Programs and Uninstall GlobalProtect.
   
2. Go to the Downloads folder and delete GlobalProtect.
   
3. Go to the Recycle Bin and also delete it from there.
   
4. Type Apps in the Search bar and open Apps & Features. Change the "Installing Apps only from Microsoft Store" drop-down to Anywhere, but warn me before installing an app that's not from the Microsoft Store.
   
5. Install GlobalProtect:
1. Windows GlobalProtect
6. Do NOT pick the App option. Click on Continue Installing from outside the store.
   
7. Click Next, Next, Next, Close.
   
8. Enter onevpn.intuit.com and connect.
   
9. Sign in with the correct username and password and PingID push. Try to get into Intuit Tools Portal and CCP. Ensure that pop-ups are allowed. To make sure popups are allowed follow steps 10 and 11 mentioned in Option 1 ^.