Global Protect MAC ONLY - Installing and Reinstalling Global Protect

At this time, only Big Sur and Monterey are approved to use Global Protect. Please follow the steps below for uninstalling and re-installing Global Protect

How to Uninstall Global Protect

Step 1: Go to your downloads folder 

Step 2: Find Global protect package and double click

Step 3: Follow the screen prompts to uninstall

If it still wont uninstall or if you dont have the package, please follow these additional steps:

Steps 4: Go to Launch Pad > Find "Terminal" (black icon) > copy and paste this link: sudo /Applications/GlobalProtect.app/Contents/Resources/uninstall_gp.sh 

Step 5: Press Enter

Step 6: Enter your computer login password and press enter.

      Special Note: As you are putting in the password, it will not show up on the screen. Just keep typing the password, then press enter

Step 7: It might not look like it, but let it run for a min or so. The app will be deleted

How to Download Global Protect

Step 1: Click to this link to download Global Protect

Step 2: Once the file has been downloaded run it or double click on it 

Step 3: When Prompted again, run the Global Protect Installer 

 

Step 4: Click on Continue and leave the destination path as default

 

Step 5: Make sure to checkmark GlobalProtect Install under the installation type. (this is also the same spot you would checkmark Uninstall instead of Install if you were to be uninstalling) 

Step 6: Click Install to confirm that you want to install Global Protect 

Step 7: When prompted put in your Username and Password, then click Install Software 

Step 8: After installation is complete, you close the installer (keep the file, don't trash it, in case you need to uninstall

Step 9: Open Security Preferences to enable the system extensions in macOS, a pop up will usually pop up and you go to Open Security Preferences

 

**Note if you did not see the pop up, don't panic, just go to Systems Settings and go to Security and Privacy 

 

Step 10: On the Security and Privacy window, click the padlock icon on the bottom left hand side to make changes 

Step 11: Select App Store and identified developers in the Allow apps downloaded from area, click Allow 

Step 12: After you have done this, restart the computer, and you can try to login to GlobalProtect again

Special Note: If you have any issues connecting to Global Protect, dont worry. Please follow these instructions: https://omniinteractions.zohodesk.com/portal/en/kb/articles/avg-install-and-security-scan-mac-only

• Related Articles

• Global Protect

  The following article will walk you through important information regarding Global Protect Option 1: Verify Computer Settings Double check Windows Updates INCLUDING Optional Updates Verify any third party Antivirus (example Malwarebytes/McAfee/Avast, ...

• Global Protect - Not Connecting

  Most issues can be fixed by verifying these steps. For your benefit, follow these steps closely before opening a ticket. Special Note: This article is already assuming you have installed the Intuit Security Key, Ping ID, and Beyond ID. If havent ...

• Global Protect MAC ONLY - AVG Install, Security Scan, Not Connecting

  Intuit Global Protect for MAC ONLY requires a 3rd Party antivirus to be downloaded to your device. If you have a WIndows PC, please click on this link and you will be redirected. This article will explain how to do the following: Install AVG Run ...

• Global Protect - SSO Password Reset

  To reset your SSO Password (some people might refer to it as their Global Protect Password), please follow the steps below: Open an incognito web browser (click on three dots in the upper right corner > select New Incognito Window) Copy and paste the ...

• Global Protect MAC ONLY - Big Sur/Monterey Download Registry Key

  The following steps need to be completed in order to download the registry key on your device. After the registry key has been downloaded you can then proceed with using or downloading Global Protect. Step 1: Download Intuit_BYOD.zip Scroll to the ...