Brightpattern - Troubleshooting

Brightpattern - Troubleshooting

Special Note: If you are logged into Omni SRW, please log out. When you're on your personal desktop, follow the steps below. 

Before launching Brightpattern, verify your USB headset is connected correctly to your computer. Plug the headset USB connector into the USB port. Your computer should recognize and configure the headset for use and may display a notification message in the lower right corner when ready. If the USB headset is not working correctly, try plugging it into a different USB port on the back of your computer.

The next step is to verify that the USB headset has been recognized and that both the audio and microphone are functioning correctly.

Right-click the Speakers icon on the taskbar,




And then select Open Sound settings. 



Verify the Output and Input devices are selected (if needed, change it to the correct device). Verify the devices aren't muted. Then test your microphone. 

 

Now, you are ready to log back into Omni SRW and launch Bright Pattern. If you don't know how to log in to Bright Pattern, click on Bright Pattern Initial Login. Be sure to watch the video. 

Once you launch Bright Pattern, you might get a warning box. If you do, close out of it and follow the steps below. If you don't get the pop-up, that means you are okay to take a call. 



In the upper right-hand corner, click on the gear icon, select "Phone Device," and then choose "Secure Phone via Browser Audio." Then refresh your browser. You should be good to go!



If you're still having issues, open a ticket by using the Bot in the bottom right-hand corner, select DESD - Tech Support, and follow the prompts. To avoid confusion, please do not open more than one ticket. 

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