Brightpattern Troubleshooting

Brightpattern Troubleshooting

Special Note: If you are logged into SRW, please log out. When your on your personal desktop, follow the steps below. 

Before launching Brightpattern, verify your USB headset is properly connected to your computer. Plug the headset USB connector into the USB port. Your computer should recognize and configure the headset for use and may display a notification message in the lower right corner  when ready. If the USB headset is not working properly, try plugging it into a different USB port on the back of your computer.

The next step is verifying USB headset has been recognized and audio and microphone are working properly.

Right-click the Speakers icon on the taskbar,




and then select Open Sound settings. 



Verify Output and Input device is selected (if needed change it to the correct device). Verify the devices arent muted. Then test your microphone. 

 

Now, you are ready to log back into SRW and launch Bright Pattern. If you dont know how to log into Bright Pattern, click on Bright Pattern Initial Login. Be sure to watch the video. 

Once you launch Bright Pattern, you might get a warning box. If you do, close out of it and follow the steps below. If you dont get the pop up, that means you are ok to take a call. 



In the upper right hand corner, click on the gear icon, click phone device, and choose Secure phone via Browser audio. Then refersh your browser. You should be good to go!



If your still having issues, open a ticket by using the Bot in the bottom right hand corner, select DESD - Tech Support, and follow the prompts. To avoid confusion, please do not open more than one ticket. 

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