Azure VPN - Troubleshooting

Azure VPN - Troubleshooting

Below are a list of common issues with Azure VPN. Please find your issue and follow the troubleshooting steps

No matter what your issue is, please verify you have done the following:
  1. Check your Windows Updates including your Optional Updates
  2. Verify any third party antivirus (example Malwarebytes/McAfee/Avast) are uninstall or turned completely off
  3. Run a Security Scan
  4. Restart your computer

Error Message 1: "Server did not respond properly to VPN Control Packets"

      This error message can usually be resolved by doing the following:
  1. Find the Start Menu, right click on the Microsoft Icon, and click Settings
  2. Click on Time & Language
  3. Click on Sync now
  4. Refresh your connection and try connecting to Azure VPN again

  5. If you still cant connect, restart your computer, refresh your connection and try connecting to Azure VPN again

Error Message 2: "Operation Cancelled by User"

      This error message can usually be resolved by doing the following:
  1. Find the Start Menu, right click on the Microsoft Icon, and click Device Manager
  2. Click on the arrow for Network adapter

  3. On ALL WAN Miniport, right click and select Uninstall. A pop up might appear. Click Uninstall.
  4. Again you need to uninstall ALL WAN Miniports until your screen looks similar to this:
  5. Once all the ALL WAN Miniports are gone, right click on Network adapter, and click Scan for Hardware changes
  6. Your WAN Miniports should come back. Refresh your connection and try connecting to Azure VPN again
  7. If you still cant connect, restart your computer, refresh your connection and try connecting to Azure VPN again

Error Message 3: "Did not trigger a solution"

      This error message can usually be resolved by doing the following:
  1. Find the Start Menu, right click on the Microsoft Icon, and click Settings
  2. Click on Privacy
  3. On the left menu, scroll down to Background Apps. Click on it.
  4. Turn on Azure VPN Client so that it says On. If its grayed out, at the top of the menu click let apps run in the background, and make sure Azure VPN Client is On.
  5. Refresh your connection and try connecting to Azure VPN again

  6. If you still cant connect, restart your computer, refresh your connection and try connecting to Azure VPN again

Error Message 4 (MAC USERS ONLY): "Red dot showing disconnected, but the Status Log shows Success"

      This error message can usually be resolved by doing the following:
  1. Open Finder, Click on Applications, Find Azure VPN Client, Right click and select Get Info
  2. Check the Box: "Open using Rosetta"
  3. Refresh your connection and try connecting to Azure VPN again


      


    • Related Articles

    • SRW - Troubleshooting/Cant log in

      Below are common error messages for SRW. Please try these troubleshooting steps before opening up a ticket with DESD. Please note that most issues will have more than one resolution. On the right of the screen you should see a dropdown called on this ...

    • Brightpattern Troubleshooting

      Special Note: If you are logged into SRW, please log out. When your on your personal desktop, follow the steps below. Before launching Brightpattern, verify your USB headset is properly connected to your computer. Plug the headset USB connector into ...

    • Microsoft Teams - Sharing Sound from Desktop

      Microsoft Teams Tips & Tricks Step 1: Microsoft Teams Tips & Tricks Demo Click on the link above to go through a Tips and Tricks Demo directly from Microsoft Teams! Once complete you can review the information below. Sound Setup 1. Click Share ...

    • SRW - Install/Troubleshooting (eTech ONLY)

      Etech uses a special program called Secure Remote Worker (commonly known as SRW). If you use SRW for any other program besides Etech, you will need to uninstall and reinstall SRW each time you work for that specific program. Example 1: If I work ...

    • Troubleshooting- How and Why to do a Browser Reset?

      Does your browser frequent freeze when scrolling web pages, have frequent pop-ups and notifications, or you no longer have access to tools you were able to access before? Please do the following to reset / restore your browser settings for Google ...