In this article, you will find guidelines to assist you with the Single Sign-On error in Salesforce.
Single sign-on is a process that allows network users to access all authorized network resources without having to log in separately to each resource. Using Single Sign-on validates your username and password against the client’s database. Normally these errors are due to inputting the wrong credentials, not being connected to the VPN (Handy SRW, Dizzion SRW, or GlobalProtect), or not being connected to internet through an ethernet cord.
Check Internet Connection
Step 1: Go to Settings
Go to Settings by clicking on the Window icon in the bottom left of your monitor.
Step 2: Click the Gear Icon
Step 3: Click Network & Internet
Step 4: Network Status
On the Status screen, you can see if you are connected by ethernet
Step 5: Ethernet
You can also click on Ethernet on the left menu panel
Does it say Ethernet Network Connected?
Connected to VPN
Step 1: Check VPN
Determining if you are connected to the VPN depends on the Project and VPN that it requires.
Handy SRW- please visit this Omnipedia article
Handy SRW- Installation. There is a section on connecting to the VPN.
Step 2: Disconnect from VPN
If you were already connected to the VPN, disconnect and update Windows.
Step 3: Reconnect to VPN
Reconnect to your VPN and try accessing the program/app.
Clear Cache and Cookies
Step 1: Open Browser
Open a browser tab and click on the three dots in the upper right corner.
Click on More Tools.
Step 3: Clear Browsing Data
Click on Clear browsing data...
Step 4: Advanced Tab
Click on the Advanced tab.
Step 5: Time Range
Click on the drop-down arrow next to Time Range.
Step 6: All Time
Change the Time Range to All time.
Step 7: Clear Data
Click on Clear Data.
Step 8: May Take Time
Depending on the last time you cleared Cache and Cookies, this may take a few minutes. You can keep an eye on it by watching the status circle.
Step 9: Close Browser
Close out the browser.
Step 10: Restart PC
Click on the Windows icon in the bottom left of your Monitor.
Click on the Power Icon
Click on Restart
Step 11: Reconnect to VPN
Reconnect to your VPN and try accessing the program/app.
Important Notes
When updating Windows, keep clicking "Check for updates" until no more updates show. If Windows has an update (Version 1.0) and you update it, when you check for more updates, Windows may have another update (Version 1.2). It is important to update all updates before moving to the next step.