Teams - Audio Issue
If your having audio issues in Microsoft Teams, make sure your USB headset is plugged in, then follow the steps below:
- In the upper right corner of Teams, click on the three dots next to Omni Interactions, Inc
- Click on Settings
- Click on Devices
- Click on Make a test call
- Follow prompts and complete a test call
- Once the test call ends, you'll able to view your test call results.
Special Note: If you are having audio issues in Teams but you are INSIDE SRW, you may need to follow these additional steps: https://omniinteractions.zohodesk.com/portal/en/kb/articles/srw-audio-issue
If your still having issues, open a ticket by using the Bot in the bottom right hand corner, select DESD - Tech Support, and follow the prompts. To avoid confusion, please do not open more than one ticket.
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