Intuit - GlobalProtect/SSO/Salesforce Not Connecting - Windows (Revised)

Intuit - GlobalProtect/SSO/Salesforce Not Connecting - Windows (Revised)

Most issues can be fixed by verifying these steps. For your benefit, follow these steps closely before opening a ticket. 

Option 1: Verify Computer Settings
  1. Right Click on Google Chrome and select Close All Windows

  2. Double check Windows Updates INCLUDING Optional Updates 
  3. Make sure any third party Antivirus (example Malwarebytes/McAfee/Avast, etc) are uninstalled or turned completely off

  4. Verify you are plugged in with an ethernet cord
  5. If you are plugged in with an ethernet cord, disconnect from Wi-Fi. To disconnect from Wi-Fi, in the right hand corner, click on the the computer screen icon, and verify Wi-Fi is not selected.

  6. In the bottom right hand corner click on Global Protect (it will look like a gray circle). If you don't see it, click on the up arrow, then click on Global Protect
  7. The Global Protect Box will pop up. In the upper right hand corner, click on the 3 lines, then click Settings
  8. Verify your username is two letters followed by six digits and the portal says onevpn.intuit.com 
  9. Click X in the upper right hand corner and try to connect
  10. Inside Google Chrome, try to get into Salesforce. If it loads, you are in. Ensure popups, microphone, and Sound are allowed.
    You can do this by going to CCP, click the lock next to the URL, and make sure Sound and Microphone are checked, then click Site Settings
  11. On left side of page, click on Privacy and Security. In the middle of page, look for Popups and redirects and change it to Allow
  12. Refresh the webpage (its at the top, left of the lock)
If Option 1 steps did not work, proceed to Option 2. 

Option 2: Uninstall/Reinstall GlobalProtect
  1. Open Add and Remove Programs and Uninstall GlobalProtect.
  2. Go to the Downloads folder and delete GlobalProtect.
  3. Go to the Recycle Bin and also delete it from there.
  4. Type Apps in the Search bar and open Apps & Features. Change the "Installing Apps only from Microsoft Store" drop-down to Anywhere, but warn me before installing an app that's not from the Microsoft Store.
  5. Install GlobalProtect:
  6. Do NOT pick the App option. Click on Continue Installing from outside the store.
  7. Click Next, Next, Next, Close.
  8. Enter onevpn.intuit.com and connect.
  9. Sign in with the correct username and password and PingID push. Try to get into Salesforce and CCP. Ensure that pop-ups are allowed. To make sure popups are allowed follow steps 10 and 11 mentioned in Option 1 ^. 

If Option 1 or Option 2 did not resolve your issue, please open a ticket by using the Bot in the bottom right hand corner, select DESD - Tech Support, and follow the prompts.

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