Getting Started With the Omniverse - Home Office Requirements

Getting Started With the Omniverse - Home Office Requirements

A home office is a convenient haven for a GBA. It boosts productivity and focus by minimizing distractions, supports a healthy work-life balance by creating clear boundaries, and enhances professionalism during virtual meetings and Client interactions. It also improves efficiency by having all necessary tools in one place, offers potential tax benefits, and provides the comfort and customization needed to increase Gig satisfaction. Read on below to see what home office requirements are expected here in the Omniverse. 

Home Office FAQs

  1. What devices can I use on the Omni Platform?
  2. What Headset Type Should I use?
  3. What Internet Speed should I have?
  4. How do I set up my laptop?
  5. How do I set up dual monitors?
  6. How do I set up a single monitor?

Setting up Your Home Office for the Omni Platform

In your business collaboration with Omni as a GBA, you will need a well-equipped home office to ensure optimal service and revenue. As a GBA on the Omni Platform, using dual monitors can make navigation easier, helping you be more efficient. These steps will include instructions on setting up a dual-monitor home office; however, this is optional unless your Project specifically requires dual monitors. Follow the step-by-step guide below to ensure you set up your Omni Home Office for success.  

Selecting Your Home Office Location & Equipment

As with any business venture, selecting the correct location and equipment for your Home Office is crucial to your business’s success. Having an optimal location and compatible equipment will allow you to accomplish the project venture you select. Review the information below for our suggested location settings and equipment.  

1. Quiet Office Location

The first step to setting up your Home Office is to select a quiet, secure location where you can work without distractions or interruptions. We suggest choosing an area where you can close a door to minimize noise.

2. Computer (Hardware) Requirements

Ensuring your Home Office Equipment meets these specifications will put you a step ahead in providing the best service. These are the standard requirements to work on the Omni Platform for your computer:
  1. Windows 11 Operating System
    1. *Macs are allowed, but not on all Gigs
  2. Minimum of 2GHz Processor
    1. Latency must be below 100
  3. 4GB RAM
  4. At least 40GB of Free Storage Space Available
  5. The following items are NOT ELIGIBLE to be used as a workstation for the Omni Platform:
    1. PCs with a Snapdragon Processor
    2. Chromebooks
    3. Tablets
    4. Mobile Devices
Checking PC's System Specifications
Following the steps below will allow you to view your PC's specifications and determine whether they meet Omni Requirements.
  1. Click your Start or Windows icon/button
  2. Select or search for Settings
  3. Select System in the Settings Menu
  4. Scroll down in the System Menu and Select 'About'
  5. Review your PC's Specifications and ensure that it meets the above requirements to be eligible on the Omni Platform. 
    2. Please Note: You DO NOT have to have these exact specifications; the image above is an example of acceptable specifications. 

3. Setting Your Internet Connection 

To ensure optimal connectivity to the Omni Platform and your selected Gig, you will need to ensure you have these internet and connection requirements:

  1. 10 Mbps Download
  2.  5 Mbps Upload
  3.  Close access to your internet router, as you will need to be hardwired to your PC
  4. Use an Ethernet connection; this means being hardwired to the internet, as WIFI connections are NOT ELIGIBLE on the Omni platform. 
    1.  

Looking to quickly check your speeds? Click Here and click ‘Run Speed Test’



4. USB Headset

USB headsets with microphones, especially noise-canceling ones, help ensure clear communication during customer interactions. Some search terms you can use to find USB headsets are:

  1. USB Headphones
  2.  Noise-canceling or Noise Canceling USB Headset
  3. USB Headset
Example Acceptable USB Headsets
You do not have to go with these brands, but these are suggested or recommended headsets with noise-cancellation and are great for contact center support services!

Device Setups

Depending on the workstation you have selected, follow the instructions below to ensure that your Home Office and you are set for success!

Laptop Setup

This section provides information on setting up laptop computers. Follow the information below as needed.

1. Power On Your Laptop

Although laptops have their own battery, you want to ensure you do not lose power or connection while assisting your customers. To make sure that this does not happen to you, use the checklist below:

  1. Plug your laptop charger into your laptop
  2. Plug your laptop charger into a wall outlet for continuous power
  3. Check all power connections to ensure that you are set for success

2. Connect Ethernet Cable

As with most laptops, Wi-Fi capabilities are preinstalled; however, as we previously mentioned, Wi-Fi connections are not suitable for the Omni Platform. So you will need to use an Ethernet Cable to stay connected to the internet. Follow the information below:

  1. Locate the Ethernet port on your laptop; this is usually labeled 'Ethernet'  or 'LAN'. 

  2. Plug one end of the Ethernet cord into your laptop

  3. Locate an available Ethernet Port on your Internet Router

  4. Plug the other end of the Ethernet Cord into your Internet Router

  5. Check that you are showing an Ethernet Connection on your laptop's taskbar.

3. Connect Your USB Headset

  1. Locate a USB Port on the Laptop

  2. Plug your USB Headset into a USB Port

  3. Test your USB Headset to ensure that your device is working properly
Checking & Testing USB Headsets
These instructions will guide you through testing your USB Headset to ensure it is working correctly. Please review the information below as needed. 
  1. Click on your Start or Windows icon/button
  2. Select or Search for Settings
  3. Select System from the Settings Menu
  4. Select the Sound option from the System Menu
  5. In the Sound Output section, select your Headset from the devices shown. 
  6. Ensure that your Headset is selected as the Default Sound Device, and then click Test to ensure that you can hear the sound
  7. Click the Sound option in the Top Menu to get back to the Sound Settings
  8. Under the Input section, select your Headset again
  9. Click on the Start Test button to test your Microphone, and adjust the microphone volume as needed 


4. Google Chrome

Google Chrome is the recommended Default Browser for the Omni Platform. Download the latest version of Google Chrome for optimal performance using the link here.
Setting Google Chrome as a Default Browser
These instructions will guide you on how to set Google Chrome as the default Browser for your PC. Please review the information below as needed. 
  1. Click on the Start or Windows icon/button
  2. Select or Search for Settings
    1.  
  3. Select the Apps option in the Settings Menu
  4. Select the Default Apps option in the Apps Menu
  5. Search for Google Chrome in the 'Set defaults for applications' section, and then click on it
  6. Click on the 'Set default' button in the 'Make Google Chrome your default browser' section


5. Pin Applications to Taskbar

You will need to pin Sticky Notes, the Snipping Tool, Microsoft Teams, and Google Chrome to your device's taskbar for easy navigation. 
Pinning Applications to Task Bars
These instructions will guide you on how to pin an application to your PC's taskbar. Please review the information below as needed.
  1. Open the Application you would like to pin (i.e., Microsoft Teams)
  2. With your taskbar, locate the application and right-click on it; then select 'Pin to taskbar' in the menu that appears
  3. Repeat the steps above with all of the applications you would like to pin


Dual & Single Monitor Setup for Desktops

Cable Types

Below is the description of the most common monitor connections you will encounter here at Omni Interactions. 

  • HMDI - These are the most common for the newest Windows computers and provide quality viewing, allowing you to see the information.
  • DisplayPort is the second most common plugin and provides the most precise viewing quality. 
  • VGA - This is standard for older Windows computers and monitors. Due to the age of these connections, you may sometimes receive an unstable picture quality, with information appearing blurry or out of focus on your monitor. 
  • Thunderbolt - This is the standard for Apple Computers. 

Windows Display Settings

You can set up your display settings for your monitor using the following steps:

  1. Search Settings in the search box at the bottom left-hand corner of your taskbar. 
  2. Click the System tab at the top left of the settings window. 
  3. Click the Display tab on the left side of the settings window. 
  4. Click Identify and select the monitor you wish to modify.



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