Zero Client Freezing Issue

Zero Client Freezing Issue

If your zero client devices freezes up in the middle of the call, please do the following:
  1. Push and hold for 2-3 seconds to shut down the device
  2. Verify all your cords are plugged in tightly
  3. On your personal computer, go to speedtest.net and verify your speeds download speed is more than 50mbps and your download is more than 10mbps. If your speed is lower than you were expecting, restart your modem and router for 1 minute then plug it back in. Wait another 2-3 minutes for your internet to come back on. Then test again. If your speeds still low or lower than you expected, contact your internet service provider. Below is an example of great internet service:

  4. If your internet speeds look good, go back to your device and turn it on. (Additionally, limit the number of people that are using the internet while you are working)
  5. Sign In
  6. Try logging into a different server (central, east, or east2). If you cant, follow the steps below. If you can login, try to take some calls.  

If you freeze up again or cant log into the server, please open a ticket with DESD by using the chat bot in the bottom right hand corner (if you havent already done so) and tell them the following:
  1. When your computer froze, what were you doing right before the issue happened?
  2. Were you able to take calls for a while and then randomly it froze? Was it your first call?
  3. How long were you logged in before it froze?
  4. Were you in the central, east, or east 2?
  5. Send a picture of your speedtest.net internet speed result on your personal computer, not the zero client device. 
Your patience is greatly appreciated! 


    • Related Articles

    • Zero Client Setup FAQ's

      Below are frequently asked questions regarding the Zero Client Device. You can also use the navigation bar on the right to access your questions quickly. What cord should I use to plug my monitor into the Zero Client Device? The Zero Client HDMI 1 ...

    • Omni Zero Client - Manually set up

      If your device shows up like the picture below, please follow these steps: Special Note: If you have MFA set up, click on this link to watch a video about manually setting up your device. Turn off the zero client. Wait one minute Make sure you ...

    • Zero Client Setup and Login

      Zero Client Setup - This video will show you one way to set up your Zero Client Device. You must have MFA set up to view this view. Zero Client Login - This video will show you how to login to your Zero Client Device. You must have MFA set up to view ...

    • Teams - Audio Issue

      If your having audio issues in Microsoft Teams, make sure your USB headset is plugged in, then follow the steps below: In the upper right corner of Teams, click on the three dots next to Omni Interactions, Inc Click on Settings Click on Devices Click ...

    • Teams - Download Issue/Error Message

      If you are having an issue downloading Teams, especially the "Cannot open App Package" error message, please go the Microsoft Store an Download Microsoft Teams (for work/school). This will be required for Windows 11 Users. If your still having an ...