SRW - Clear cache

As part our basic troubleshooting steps, clear the cache for Handy SRW Parallels. Please follow these steps: 

 

1.       Open up File Explorer 

 

2.       On the Quick Access bar delete that and type in %programdata% 

 

 

3.       On the next screen delete these 2 folders (You only need to delete Omni-RasClient_Basic) 

 

 

4.       After this has been done, go ahead and load up SRW again so Parallels will reinstall as well as the Omni RASClient. 

• Related Articles

• Troubleshooting- Clearing Cache, Cookies, and History for all Time

  In Chrome On your computer, open Chrome. At the top right, click More . Click More tools Clear browsing data. At the top, choose a time range. To delete everything, select All time. Next to "Cookies and other site data" and "Cached images and files," ...

• SRW - Audio Issues

  Special note: These steps must be done outside SRW. If you are logged into SRW, log off, and go to your personal desktop. Audio/Headset issues can happen for a variety for reasons. Two of the biggest reasons for audio issues is internet speed and not ...

• Omni SRW - SRW Error Messages and Best Practices

  Sometimes as you are logging into SRW, you might get an error (like the one pictured below) or you might get put into a "login loop". Step 1: In the Banner that says Central US (or East US) click the three dots and click Unsubscribe Step 2: A box ...

• SRW - How to properly log off

  To properly log off Handy SRW, please follow the steps below: Step 1: When you are logged onto the Virtual Desktop Session: 1.1 Click on the Windows icon 1.2 Click on Power 1.3 Click on Disconnect Step 2: When you're on the Omni Desktops screen: 2.1 ...

• Handy SRW- Installation*

  Perform the following steps to access your Omni Secure Desktop from your local computer using Handy Secure Remote Worker (SRW) (VDI). Step 1: Download and install the Handy SRW (VDI) client 1.1. Download the Handy SRW (VDI) client from here: Handy - ...