The following article will provide you with important information regarding Salesforce, let's start with accessing Webserve.
An auth ID is connected to the case
1. Select the Customer Info tab (displayed as the customer’s name)
2. Select "View Order"
3. Select "Refresh"
4. Under "Completed Orders", Select the Order Number
An auth ID isn't connected to the case
2. Enter the Customer’s Last Name and Zip Code, then Select "Search"
Note: If you can’t find the order, use other searches instead of the default
3. Select the Completed Order for the Right Person
Note: If you can’t find the order this way, reach out to Tier 2