Zero Client - Manual Setup

Zero Client - Manual Setup

If your device shows up like the picture below or if you have been asked to do a manual reset, please follow these steps:

Step 1: Turn off the zero client. Wait one minute

Step 2: Make sure you ethernet cord is plugged in to the zero client device and your internet router.

Step 3: Turn the device on AND keep your finger on the power button until a menu pops up. 

Step 4: Click Reset to Default

Step 5: Dont change anything. Click on the box "I agree to the terms of service" then click Next. 


Step 6: Click on the box Yes. Then click Next.

Step 7: Click the box Use following PMC addres then type zeroclient.oiteam.com then click Next


Step 8: Click Yes to finalize Setup

Step 9: Click Close.


Step 10: Dont press anything else. Wait 1-2 minutes for the screen to change to this:

Special Note: If your screens dont look like the ones pictured above, it could be because you are not on up the updated firmware. Try following the steps below:

Step 1: Turn off the zero client. Wait one minute

Step 2: Make sure you ethernet cord is plugged in to the zero client device and your internet router.

Step 3: Turn the device on AND keep your finger on the power button until a menu pops up. 

Step 4: Click Reset to Defaults and click ok. 

Step 5: Click Settings Gear icon in the upper right hand corner.

Step 6: Select "Management".  

Step 7: Uncheck "Automatically discover PMC Address". 

Step 8: Check "Use following PMC Address".  Enter in zeroclient.oiteam.com in the text box.  Apply/Save the settings.  

Step 9: Wait 1-2 minutes. The thin client should start pulling the profile. Once it is finished, you should see the login screen.




    • Related Articles

    • Zero Client - Setup FAQ's

      Below are frequently asked questions regarding the Zero Client Device. You can also use the navigation bar on the right to access your questions quickly. What cord should I use to plug my monitor into the Zero Client Device? The Zero Client HDMI 1 ...
    • Zero Client - Setup and Login

      Zero Client Setup - This video will show you one way to set up your Zero Client Device. You must have MFA set up to view this view. Zero Client Login - This video will show you how to login to your Zero Client Device. You must have MFA set up to view ...
    • Zero Client - Freezing Issue

      If your zero client devices freezes up in the middle of the call, please do the following: Push and hold for 2-3 seconds to shut down the device Verify all your cords are plugged in tightly On your personal computer, go to speedtest.net and verify ...
    • Keeping Secure on the Omni Platform - MFA Setup

      Just like MS Teams your Username will be your Omni SSO. Please follow the steps below to install and setup Microsoft Authenticator (MFA). Omni MFA with Microsoft Authenticator by Walter Wirtz ***If the presentation doesn't load, there is a PDF ...
    • Home Office- Dual and Single Monitor Setup

      Here are a few steps to help you set up your desktop using dual or single monitors. Cable Types Below is the description of the most common monitor connects you will encounter here at Omni Interactions. HMDI - These are the most common for the newest ...