SRW - How to properly log off

SRW - How to properly log off

To properly log off Handy SRW, please follow the steps below: 

 

Step 1:  When you are logged onto the Virtual Desktop Session: 

1.1 Click on the Windows icon 

1.2 Click on Power 

1.3 Click on Disconnect 

 

 

Step 2:  When you're on the Omni Desktops screen: 

2.1 Click on Sessions 

2.2 Select Log out all RAS Sessions 

 

 

 

 

Step 3:  Once you are back on the gray screen, click on Log Off. 

 

 

 

 

Step 4:  After you log back onto your personal desktop, please launch SRW again and confirm if you are able to log in.  


If your still having issues, open a ticket by using the Bot in the bottom right hand corner, select DESD - Tech Support, and follow the prompts. To avoid confusion, please do not open more than one ticket. ​

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