Changing Your Phone Number or Mobile Device/ Lost Mobile Device

Changing Your Phone Number or Mobile Device/ Lost Mobile Device

This article will help you with changing your phone number on the Microsoft Authenticator App, adding MFA to a new mobile device, and what to so incase you lost your mobile device. 


You will need to update your contact information and set up MFA on your new device if:
  1. You have lost your mobile device.
  2. You switched to a new mobile device.
  3. Your phone number changed.

Lost Mobile Device

In the event that your mobile device is lost, you will need to submit a ticket to DESD to let them know that you need your MFA reset due to lost mobile device. To do this, go to Omnipedia and create a ticket with Gig-O-Bot by choosing DESD-Tech Support. Follow the prompts to submit your ticket. 

Changing your Phone Number or Mobile Device

To view all steps, hover of the image below. Click on the right side of the image(s) to continue or click on the left side of the image to go back to the previous slide.



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