Shaw Residential - Certification Room Prep

Shaw Residential - Certification Room Prep

Certification Attendance and Expectations

As the GPS, your role is to set the tone for the certification experience. This session ensures GBAs understand their responsibilities, attendance requirements, and behavior expectations before beginning certification. Use this guide to prepare your virtual room and deliver the content effectively.


 

1. Before Class: Set Up Your Virtual Room

To create a professional and focused learning environment:

  • Log in at least 15 minutes early to check your audio, camera, and any shared materials.

  • Prepare the Attendance & Expectations slide or infographic (ensure it’s visible to all GBAs).

  • Test your internet connection — hardwired if possible.

  • Keep the Digital Learning Team contact information ready in case a GBA needs support.

  • Have your attendance tracker ready (check GBA names and contractor numbers).

  • Prepare your tone: set a welcoming yet structured environment. Remember, this is their first impression of Certification.

2. During Class: Deliver the Information Clearly

Attendance

  • Emphasize that 100% attendance is mandatory for certification success.

  • Reinforce that the missing class directly impacts their ability to move forward into production.

  • Remind GBAs: “We’re here to help you succeed, but we can’t support you if you’re not present.”

  • If someone experiences an emergency or connectivity issue, instruct them to contact the Digital Learning Team immediately.

Provide the contact details clearly on screen: Certification@oiteam.com or 833-648-3261 ext. 5. Tell GBAs to save this information on their phone — in case they lose internet or power

3. Expectations for GBAs

Review and discuss each point, reinforcing professionalism and engagement. Encourage participation by asking GBAs to confirm understanding in chat or by raising their hand.

Key Expectations to Emphasize:

  • Arrive on time and ready to learn.

  • Maintain a quiet, distraction-free environment (no background noise or detector beeps).

  • Stay professional at all times.

  • Use a hard-wired internet connection and a corded USB headset.

  • Keep microphones muted unless called on.

  • Use the raise hand feature before speaking.

  • Avoid social media posts about the program.

  • Be ready — GBAs will be called on at random for participation.

  • For breaks:

    • Use Step Away in Adobe or post in chat if using Teams.

    • For breaks longer than 5 minutes, the group directly.

4. After the Session

  • Ensure all GBAs confirm understanding of attendance and expectations (e.g., quick chat confirmation or poll).

  • Document attendance and note any absences or technical issues.

  • Follow up with any GBAs who missed part of the discussion or joined late.

  • Save chat logs or attendance reports as needed.

5. Pro Tip for GPS

Set the tone early. Certification is not just a class; it’s the start of their professional experience. The clearer and more supportive you are, the more confident your GBAs will feel entering production.


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