Scheduling- Adding & Dropping Shifts on the Website

Scheduling- Adding & Dropping Shifts on the Website

This article will show you how to add and drop shifts within Humanity on the website. Please follow the steps below to add or drop a shift from Humanity.


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How to Add a Shift from the Humanity website

Step 1: 


Step 2: You will see a list of available shifts by date and time. You want to ensure you are selecting the correct production program for the day and time you have in mind. 
Typically, you will only engage on one project at a time with Omni.


Step 3: Click Request to Work next to the shift you choose from the list.


Step 4: Your shift will automatically add to your schedule, and you can view it from the Dashboard or the Shift Planning tab.


Shift Intervals

Please be aware that different projects have different shift requirements. In the previous example, you could select one-hour intervals to engage. For example, other projects might require you to pick up a minimum shift of 3-hour intervals.

Drop Shift Policy

  1. You can drop your shift up to 48 hrs before the shift start.

  2. Omni tracks GBA Hours Adherence as a general rule; GBA's that do not fulfill the 95% shift adherence 5 out of 6 weeks may result in removal from the Omni platform.

  3. Shifts not serviced will be counted towards GBA Hours Adherence.

How to Drop a Shift (with more than 48 hrs' notice)

Step 1: In Humanity, select Shift Planning


Step 2: Click on the shift you want to drop to view Shift DetailsAt the bottom of the window, click Can't Work.  


Step 3: You can pick between dropping or trading the shift. Select Drop Shift. And click Confirm Drop.

  

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